It has come to our attention that Verizon is retiring its copper telephone lines across the country and that a number of our buildings may have some copper service to which client firms subscribe. This includes services provided through third-party carriers that use Verizon’s copper lines. We have reached out to a number of Verizon representatives in an effort to get more specific details, including a timeline for the discontinuation of the service in each of our buildings, and confirmation of which buildings may be impacted. Regrettably, despite our efforts, Verizon has not provided that information. You will need to contact your carrier directly to determine if you have copper service.
We have been told by multiple Verizon representatives that customers with copper service should be notified 90 days in advance of the service being suspended, permitting reasonable time for customers to select alternative service. Our own experience, however, has been inconsistent in this regard.
If you learn that you have Verizon copper network service, you will likely need to migrate your service to another carrier serving your building. We are told that Comcast—which serves all Cummings buildings—is capable of transitioning service reasonably quickly and at a similar cost to Verizon. You may reach Comcast directly by contacting Rob Centore at 617-312-4686 or Robert_CentoreJr@comcast.com.
If you have any questions, please contact Cummings’ operations counsel, Heather Lauten, at 781-569-2332 or hll@cummings.com, or your account manager.
